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FIRESTAR TOYS LTD - Privacy Policy

In compliance with UK and European general data protection regulations, commonly known as GDPR, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services. 

FIRESTAR TOYS LTD is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data Collection

FIRESTAR TOYS LTD may collect personal information which we receive when:

  • you use our website
  • you use our services
  • you contact us or
  • you are a recipient of our services

We may collect the following types of information:

  • your name, address, email address, telephone number(s) and other contact details
  • information required to provide you with a service, and details of our services that you have used

Why do we collect this information?

We collect your personal information to:

  • provide you with services that you may request from us.
  • meet our legal and regulatory obligations. 

How do we collect this information?

We collect personal information:

  • directly from customers: e.g. when a customer signs up to receive our services or registers on our website

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below, and we will use reasonable endeavours to correct.

Payment information

We do not store any payment information. When paying for an order your data is securley transmitted directly to our payment processing providers in order to authorise your payment.

Our payment providers are:

  • PayPal - For processing PayPal and all card payments
  • Amazon - For Amazon customers using their Amazon account

Website cookies

Cookies are small files of letters or numbers downloaded onto a device when users access websites. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. This helps us to provide you with a better and more personal experience when you are browsing and interacting with our website. By continuing to browse the site, you are agreeing to our use of cookies.

 

Keeping your information safe and secure

FIRESTAR TOYS LTD is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Where is your data stored?

Our website and databases are hosted by UKfast - https://www.ukfast.co.uk/about.html

Certifications:

  • ISO 27001:2013 Information Security Management System
  • ISO 14001:2015 Environment Management System
  • ISO 9001:2008 Quality Management System
  • PCI Data Security Standards (PCI DSS)

Third party access

Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.

Our Service Providers

This includes external third-party service providers, such as delivery agents, accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA

How long do we keep personal information?

We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.


Marketing

If you have consented to receive marketing information, you may opt out at a later date by writing to us at support@firestartoys.com or by using the unsubscribe link in emails. You have a right at any time to stop us from contacting you for marketing purposes.


Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

 

Access to personal information

To make a request to FIRESTAR TOYS LTD for any personal information we may hold, we need you to contact us by writing to the address provided below:

FIRESTAR TOYS LTD
UNIT 6, LISMIRRANE INDUSTRIAL PARK
ELSTREE ROAD
ELSTREE
HERTS WD6 3EE
UK

By email: support@firestartoys.com

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in May 2018


How to contact us

Please contact us if you have any questions about our privacy policy or about information we hold about you.

FIRESTAR TOYS LTD
UNIT 6, LISMIRRANE INDUSTRIAL PARK
ELSTREE ROAD
ELSTREE
HERTS
WD6 3EE
UK

By email: support@firestartoys.com

More information about the general data protection regulations and your rights regarding your data can be found at the website of the Information Commissioner's Office - https://ico.org.uk/ - Telephone 0303 123 1113

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