Delivery & Returns

ROYAL MAIL INTERNATIONAL DELAY INFORMATION: Owing to the recent Royal Mail cyber-attack, and the subsequent temporary halting of Royal Mail’s international services, all international packages will now be shipped using DHL Deutsche Post. Any orders already shipped using Royal Mail are expected to experience significant delays. We appreciate your support and patience during this transition and hope to clear the backlog of international orders soon.

We make every effort to dispatch orders as quickly and safely as possible. We understand many of the items ordered on our website are purchased as presents and need to arrive by a particular date. In order to help make sure your order arrives on time we have provided a number of delivery options depending on where in the world you live and the total weight of your order.

If you have any questions about our delivery services please email sales@firestartoys.com

Any missing or lost orders must be reported within 12 weeks of your dispatch date, we cannot offer a replacement order or refund for claims made after this date.

 

UK Delivery

Orders are dispatched as soon as possible.

For orders under 2KG the options are:

  • Royal Mail Tracked - Delivery times are typically 2 - 4 working days from collection and can be fully tracked during delivery. Delivery times are not guaranteed.

For orders over 2KG the options are:

  • Courier - Delivery times are typically 2 - 4 working days from collection. Delivery times are not guaranteed.

 

European Delivery

Orders are dispatched as soon as possible.

For orders under 2KG the options are:

  • Royal Mail Air Mail Tracked - Delivery times are typically 10 - 15 working days from collection and can be fully tracked during delivery. Delivery times are not guaranteed. We are unable to control the speed of Customs once your parcel arrives in the destination country.

For orders over 2KG the options are:

  • FedEx & DHL Global Express - delivery times are typically 3 - 5 working days from collection. Delivery times are not guaranteed due to potential delays with customs checks or air traffic.

 

Rest of the World Delivery

Orders are dispatched as soon as possible.

For orders under 2KG the options are:

  • DLH Deutsche Post - Delivery times are typically 10 - 15 working days from collection. Delivery times are not guaranteed. We are unable to control the speed of Customs once your parcel arrives in the destination country. 

For orders over 2KG the options are:

  • FedEx & DHL Global Express - Delivery times are typically 3 - 5 working days from collection. Delivery times are not guaranteed due to potential delays with customs checks or air traffic.